We are NOT a call centre, we don’t wear headsets, we are an extension of your office or busy life; whether you’re a successful business, professional Footballer, an Author, a Doctor, an Estate Agent or a Chiropractor you can outsource your work to us
Let’s look at our diary for this week:
Located lost luggage in a Dubai airport for one of our clients who is an author, she is doing research in Dubai for her latest book. Lets call her Charlotte. Part of Charlotte’s luggage which included some transcripts was sent to LA instead. We safely arranged the return directly to her hotel by liaising with the airline, but in the meantime, we were able to download the content (of which we had already typed for Charolotte following her dictation) and send it directly to her tablet. We then made a dinner reservation for Charlotte whilst she carried on her meetings. Then she called to say the dog minder had called her and Willow wasn’t very well. So we jumped in the pool car, drove to the dog minder and took Willow to the family vet for treatment (it was due to the heat that’s all – Willow was fine), so we returned her to the dog minder.
We work alongside a number of residential and commercial Estate Agents as part of their administration team, two of which only run a skeleton staff service.
When a member of staff is on holiday we step in and carry out the viewings on a number of properties. Today is one of those days, the agent was sick, so we took the client to view a property ( 12,300 sqft ) in Cheetham Hill in Manchester. We also take the calls and prepare all documentation for their website and contractual agreements. This enables us to have all the first-hand knowledge needed when showing their clients around the property. The diaries for the Estate Agents are managed by ourselves as well as their numerous email inboxes.
Today was an eventful day for a few of our clients; we had a poorly Beauty Therapist in one of the clinics in Liverpool, we had to rearrange all of her 11 (unhappy) clients for another day. One of the appointments was for a facial for a lady getting married at weekend, luckily we persuaded another therapist to stay late so we averted any conflict. One of our construction companies had a van break down on the way to an installation in Nottingham. We hired a Sprinter for them as well as calling the insurance company to have the van towed back to the workshop in Oldham. Just another busy day as a virtual PA.
We have a Leadership Coach who lives in Majorca. Dave spends his time flitting between the US, UK and Europe he is a Business Leadership Coach to some very influential companies globally. We are his Executive PA. Because of the time difference, depending on where Dave is, he emails through the night his instructions for the following day. Today his flight to Nashville was cancelled so we had to rearrange his Coaching diary for tomorrow, plus email the hotel in New Orleans for the weekend where we had organised his book signing to take place at 9am Saturday morning. It will still go ahead but the delegates for the course needed to be aware. Dave is Scottish, we also organised the delivery of his new tartan kilt, directly to New Orleans for his arrival.
One of our favourite clients is a Medical Director of a large aesthetic and skincare clinic, who has several clinics in London. Lets call him Dr Harley. We recently took a call from a popular mid-morning television programme on ITV, who were doing a feature on the dangers of skin cancer, in particular moles and how they can occur. They rang Dr Harley (clearly we intercepted the call) as they wanted a LIVE EXPERT to appear in the Studio in London. Today we took a call from a well-known actress who wanted a mole removed before she started filming a new drama for Channel 4. We clearly gave her first class treatment (as we do for every patient calling) and booked her in today with Dr Harley for same day procedure. We also talked to her about anti-wrinkle treatments as she was describing her upcoming role as a young mum even more realistic. Moral of today’s story = we are not only competent in our field when handling client business, we constantly strive to increase turnover whilst enhancing their service, and offering the best client satisfaction.
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